DOLE E-SEnA

Who may file?

Request for Assistance (RFA) may be filed by any aggrieved person such as worker, including kasambahay/family driver, group of workers, whether local or overseas, or a union, workers association or federation and employer. In case of absence or incapacity of the aggrieved person, his/her immediate family with Special Power of Attorney (SPA) may file the RFA. In case of death, his/her legitimate heirs may file the RFA.

Requesting Parties are classified into six (6) categories such as Individual Worker, Group of Workers, Union, Overseas Filipino Workers, Kasambahay/Family Driver, and Employer.

Where to file?

SEnA RFAs may be filed onsite and online. For Onsite filing, requesting party may file their request at the Department of Labor and Employment Regional/Provincial Offices; National Conciliation and Mediation Board Central Office and its Regional Conciliation and Mediation Branches and National Labor Relations Commission Central Office and its Regional Arbitration Branches. For Online filing, Requesting Parties may file a request through the respective websites of the implementing offices/agencies.

Individual Worker

Group of Workers

Union

OFW

Kasambahay/ Family Driver

Employer

The Department of Labor and Employment (DOLE) recognizes and respects your right to data privacy, and is committed to protect your personal data in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA).

Basis
DOLE may lawfully process your personal data pursuant to Sections 12 or Section 13 of the DPA and Rule V of its Implementing Rules and Regulations.
SEC. 12. Criteria for Lawful Processing of Personal Information. – The processing of personal information shall be permitted only if not otherwise prohibited by law, and when at least one of the following conditions exists:
1. The data subject has given his or her consent;
2. The processing of personal information is necessary and is related to the fulfillment of a contract with the data subject or in order to take steps at the request of the data subject prior to entering into a contract;
3. The processing is necessary for compliance with a legal obligation to which the personal information controller is subject;
4. The processing is necessary to protect vitally important interests of the data subject, including life and health;
5. The processing is necessary in order to respond to national emergency, to comply with the requirements of public order and safety, or to fulfill functions of public authority which necessarily includes the processing of personal data for the fulfillment of its mandate; or
6. The processing is necessary for the purposes of the legitimate interests pursued by the personal information controller or by a third party or parties to whom the data is disclosed, except where such interests are overridden by fundamental rights and freedoms of the data subject which require protection under the Philippine Constitution.
SEC. 13. Sensitive Personal Information and Privileged Information. – The processing of sensitive personal information and privileged information shall be prohibited, except in the following cases:
1. The data subject has given his or her consent, specific to the purpose prior to the processing, or in the case of privileged information, all parties to exchange have given their consent prior to processing;
2. The processing of the same is provided for by existing laws and regulations: Provided, That such regulatory enactments guarantee the protection of the sensitive personal information and the privileged information: Provided, further, That the consent of the data subjects are not required by law or regulation permitting the processing of the sensitive personal information or the privileged information;
3. The processing is necessary to protect the life and health of the data subject or another person, and the data subject is not legally or physically able to express his or her consent prior to the processing;
4. The processing is necessary to achieve the lawful and noncommercial objectives of public organizations and their associations: Provided, That such processing is only confined and related to the bona fide members of these organizations or their associations: Provided, further, That the sensitive personal information are not transferred to third parties: Provided, finally, That consent of the data subject was obtained prior to processing;
5. The processing is necessary for purposes of medical treatment, is carried out by a medical practitioner or a medical treatment institution, and an adequate level of protection of personal information is ensured; or
6. The processing concerns such personal information as is necessary for the protection of lawful rights and interests of natural or legal persons in court proceedings, or the establishment, exercise or defense of legal claims, or when provided to government or public authority.
Personal Data Collected and Manner of Collection
DOLE may collect personal data such as name, address, email address and contact details, among others, depending on the transaction made with us.
DOLE may collect personal data directly from you through several means, including but not limited to the following:
- Forms;
- Our website (when you contact us, or when you fill in forms displayed on our website);
- E-mail correspondence;
- Postal mail;
- Cookies, or other similar technologies;
- Telephone call;
- Video conference;
- Personally.
Use and Purpose of Personal Data

Your personal data is utilized for purposes relative to your transaction with DOLE, such as:
- For documentation and processing of inquiries and requests within DOLE to enable us to properly address them and forward them to the appropriate
- To solicit feedback for the services we provide;
- To provide the appropriate updates and advisories in an appropriate format and orderly and timely manner;
- To comply with a legal obligation to which DOLE is subject;
- To comply with the requirements of public order and safety or to fulfill the functions of public authority, including processing personal data to
- To be able to provide the appropriate action that a data subject may require concerning their data privacy rights;
Moreover, we may collect other personal data that are relevant and necessary to perform our mandate of providing a speedy, impartial, inexpensive and accessible settlement of labor issues arising from employer-employee relations.
Disclosure of Personal Data

Personal data processed by DOLE is not shared with any other party except to other regulatory agencies, and unless such disclosure is allowed under Sections 12 or 13 of the DPA.
Risks Involved

Risk refers to the potential of an incident to result in harm or danger to a data subject or organization. Risks may lead to the unauthorized collection, use, disclosure, or access to personal data. It includes risks involving the confidentiality, integrity, and availability of personal data or the risk that processing will violate the general data privacy principles and the rights of data subjects.

DOLE ensures that adequate physical, technical, and organizational security measures are in place to protect personal information's confidentiality, integrity, and availability. However, this does not guarantee absolute protection against certain risks involving the processing of personal data, such as when systems are exposed to targeted cyberattacks, malware, ransomware, and computer viruses or when manual records are accessed without authority.

However, adequate policies are in place to ensure appropriate security incident management in line with existing National Privacy Commission's (NPC's) policies, circulars, and other issuances.
Protection and Security Measures

DOLE safeguards the confidentiality, integrity, and availability of your personal data by maintaining a combination of organizational, physical, and technical security measures based on generally accepted data privacy and information security standards. Among the measures the DOLE implements are the following:
- Policies on access control in both digital and physical infrastructures to prevent unauthorized access to personal information;
- Acceptable use policies;
- End-to-end encryption and data classification whenever suitable;
- Security measures against natural disasters, power disturbances, external access, and similar threats; and
- Technical measures implemented to protect computers and databases against accidental, unlawful, or unauthorized access or interference, or access including encryption of data-at-rest and data-in-transit, multi-factor authentication (MFA) for secure access to systems, and role-based access control (RBAC) to restrict data access based on user roles.
Storage and Retention

DOLE stores files containing personal data in our computers and servers, which are kept in a secure environment. We may also store your personal data with cloud-based third-party data storage providers. We shall ensure that proper measures are adopted to protect your information.

Personal data shall be stored in a database for five (5) years after inquiries and requests are acted upon. After which, records shall be disposed of securely.

Other categories of data may be kept longer than seven (7) years when its retention period is determined by other relevant laws and regulations.
Disposal

Physical records are securely disposed of through shredding, while digital files undergo anonymization to ensure that personal information can no longer be retrieved, processed, or accessed by unauthorized individuals. Disposal methods are designed to permanently and securely eliminate data in compliance with applicable regulations.
Rights of a Data Subject

Under the DPA, you have the right to the following:
1. Right to be Informed;
2. Right to Object;
3. Right to Access;
4. Right to Rectification;
5. Right to Erasure or Blocking;
6. Right to Data Portability; and
7. Right to Damages.
The Data Subject may avail of the remedies under the DPA, its IRR and the NPC issuances, in case of breach of his/her rights. Data Subject Rights can be accessed through the link.
Changes to the Privacy Notice
DOLE reserves the right to update, amend or revise this privacy notice at any time and will provide a new privacy notice in case of substantial changes.
Feedback on our Privacy Notice<br> For any suggestions or comments regarding DOLE's Privacy Notice or Data Privacy Policies, you may reach us through our Data Protection Officer, Assistant Secretary Paul Vincent W. Añover, via this address: 7th Floor, DOLE Central Office Building, Intramuros, Manila, or email us at asec.employment@dole.gov.ph.

Please read these terms of service (“Terms of Service”) and the Services Description (collectively, this “Agreement”) carefully. This Agreement is between you and the Department of Labor and Employment and its Regional Offices, Bureaus, Services and Attached Agencies (“DOLE,” “we,” “us,” or “our”) and governs your access to and the use of Single Entry Approach Information System (“Service”), unless you and DOLE have signed a written Memorandum of Agreement (MOA) or Memorandum of Understanding (MOU), in which case such MOA/MOU will govern your access to and use of the Services rather than these Terms of Service. You may enter into this Agreement on behalf of yourself or on behalf of a legal entity. If you enter into this Agreement on behalf of a legal entity, you represent that you are a duly authorized representative with the authority to bind that legal entity to this Agreement. All references to “you” and “your” in this Agreement mean the person accepting this Agreement as an individual or the legal entity for which the representative is acting.

THE DEPARTMENT
In pursuit of the Department’s mandate, the DOLE shall have the following powers and functions:
1. The promotion of gainful employment opportunities and the optimization of the development and utilization of the country's manpower resources;
2. The advancement of workers' welfare by providing for just and humane working conditions and terms of employment; and
3. The maintenance of industrial peace by promoting harmonious, equitable, and stable employment relations that assure equal protection for the rights of all concerned parties.
POWERS AND FUNCTIONS
In pursuit of the Department’s mandate, the DOLE shall have the following powers and functions:
1. Formulate and recommend policies, plans and programs for manpower development, training, allocation, and utilization;
2. Protect and promote the interest of every citizen desiring to work locally or overseas by securing for him the most equitable
3. terms and conditions of employment and by providing social and welfare services;
4. Regulate the employment of aliens, including the establishment of a registration and/or work permit system for such aliens;
5. Formulate general guidelines concerning wage and income policy;
6. Recommend necessary adjustments in wage structures with a view to developing a wage system that is consistent with national
7. economic and social development plans;
8. Provide for safe, decent, humane and improved working conditions and environment for all workers, particularly women and young
9. workers;
10. Maintain harmonious, equitable and stable labor relations system that is supportive of the national economic policies and
11. Uphold the right of workers and employers to organize and to promote free collective bargaining as the foundation of the labor
12. relations system;
13. Provide and ensure the fair and expeditious settlement and disposition of labor and industrial disputes through collective
14. bargaining, grievance machinery, conciliation, mediation, voluntary arbitration, compulsory arbitration as may be provided by
15. and other modes that may be voluntarily agreed upon by the parties concerned.
SINGLE ENTRY APPROACH (SEnA) PROGRAM
The SEnA program was institutionalized by virtue of Republic Act No. 10396 by the then President Benigno S. Aquino III last 14 March 2013. By 2016, an Implementing Rules and Regulations through the Department Order No. 151 series of 2016 was issued by the Department of Labor and Employment (DOLE) requiring all its offices to establish a Single Entry Assistance Desks (SEADs) including Central/ Regional/ Provincial/ Field/ District Offices of the Department of Labor and Employment, National Conciliation and Mediation Board (NCMB) and its Regional Branches, National Labor Relations Commission (NLRC) and its Regional Arbitration Branches. Pursuant to the constitutional mandate to promote the preferential use of voluntary modes of settling disputes including conciliation-mediation, the DOLE shall:
- provide a speedy, impartial, inexpensive and accessible settlement of labor issues arising from employer-employee relations;
- promote the use of conciliation-mediation in the settlement of all labor cases; and
- strengthen cooperation and coordination between and among DOLE agencies involved in dispute settlement.
DOLE Assistance for Request Management System (DOLE ARMS)
is an information system that allows clients to submit a Request for Assistance (RFA) to any SEAD electronically. It is accessible 24/7 at the websites of the implementing offices and serves as an alternative mode of filing of RFAs. It is a digital platform that is used to store and process information in order to settle/resolve complaints filed by requesting parties.
>Information being used are, but not limited to, the following:
- Personal Information;
  - Name;
  - Contact Information;
  - Address;
  - Employment Details;
- Employer Information;
  - Employer name;
  - Owner and Representative Name;
  - Employer Contact Information; and
  - Employer Address.
The DOLE ARMS also stores information related to the issue/complaint brought before us including the specific issues or claims and relief prayed for. In the course of settling disputes, we conduct interviews with the requesting party to validate the issue/complaint brought before us. The RFA handlers store collected information and data in the DOLE ARMS. The Single Entry Assistance Desk Officers (SEADO) also utilize the same information in the DOLE ARMS during the conciliation and mediation process. This allows the SEADO to efficiently perform its duty of fully exhausting all possible options for amicable settlement.
ACCESS AND USE
You may use the Service at any time of your convenience. The DOLE ARMS can be found on any of our websites and may be accessed via desktop, laptop, or any device that is connected to an internet connection.
When using our Service, we strongly encourage using a private internet connection rather than a public one to secure information being submitted. We are not liable for any loss of data or information that occurs as a result of using the Service over a public internet connection. This includes, but is not limited to:
- Personal Information;
  - Unauthorized access to your data;
  - Data corruption or loss; and
  - Any other security incidents.
Any data submitted in the DOLE ARMS is only used for the purpose of resolving or settling disputes between the requesting and responding parties. Similar data may also be used by us for the intention of improving the quality of our services through policy formulation. Furthermore, by submitting your data, you also grant us permission to use your information for research and/or academic purposes, and for the purposes of policy and decision making.
END USER RESPONSIBILITIES
As an end user, you will abide by and ensure compliance with all statements under this Agreement. You are responsible for ensuring the correctness of the data you will submit including its legitimacy and accurateness. As the end user, you acknowledge that your usage of the system is of your own free will and that the submission of your data in the system is at your own discretion.
In the process of validating the complaint, you are responsible for answering all questions and validating all information based on what was submitted upon filing. Should you encounter any difficulties in using the system, you may still opt to file a Request for Assistance using a different mode of filing as stipulated in DOLE Department Order No. 151 series of 2016.
You also acknowledge that you remain liable for the acts and omissions of any third party that you allow, enable, or otherwise provide access to the Services whether or not such access was expressly permitted by us. You are responsible for reporting any system malfunctions, security breaches, or suspicious activities to us.
We may investigate any complaints and violations that come to our attention and may take any action at our sole discretion.
PROHIBITED USES
The DOLE ARMS is government property. You agree that you will not modify, customize, create improvements, derive innovations from, reverse engineer, or attempt to gain access to any underlying technology of the Services, including any source code, process, data set, or database, management tool, development tool, server or hosting site. You also agree that you will not engage in activity that is illegal under applicable Law, fraudulent, false, or misleading, and transmit through the Services any material that may infringe, misappropriate, or violate the Proprietary Rights.
As the DOLE ARMS is publicly available, you shall not distribute, publicly display, or publicly perform any content from the Service, nor build or benchmark a competitive product or service, or copy any features, functions, or graphics of the Services without prior written permission. You agree that uploading or transmitting any software, Customer Content, or code that does or is intended to harm, disable, destroy, or adversely affect performance of the Services is strictly prohibited. Furthermore, you shall not remove, delete, alter, or obscure any Proprietary Rights notices provided on or with the Services including any copy thereof.
TERMINATION FROM SERVICE
Any user may terminate their usage from the service at any time following the rules under the DOLE Department Order No. 151 series of 2016 regarding the withdrawal of the requesting party. This is applicable before or during the conduct of the 30-day conciliation-mediation process starting from the date of submission of the complaint in the system.
Upon termination, your submitted data will be stored in accordance with our Privacy Policy.
PROPRIETARY RIGHTS
All content, features, and functionality of the Service, including but not limited to text, graphics, software, logos, and any underlying technology, are the exclusive property of National Conciliation and Mediation Board and are protected by applicable intellectual property laws.
MODIFICATION OF TERMS
We reserve the right to modify this Agreement at any moment at our sole discretion without prior notice. Your continued use of the Service following any such modifications represents acceptance of the new Agreement.
ACCEPTANCE OF TERMS
By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and any additional policies referenced herein.